Returns & Refunds
90-Day Money-Back Guarantee
We stand behind our product's ability to deliver real results. If you're not satisfied after 90 days of consistent use, we'll refund your money—no questions asked.
Eligibility Requirements:
Product must be purchased directly from mansense.co
Return initiated within 90 days of delivery date
REQUIRED: Photo documentation showing:
Month 0 (before starting)
Month 1 (after 30 days of use)
Month 2 (after 60 days of use)
Month 3 (after 90 days of use)
Consistent daily use for the full 90-day period
Original packaging not required
Why We Require Photo Documentation:
Our formula works by addressing the internal, hormonal root cause of acne. Visible results typically manifest between 30-90 days as your body rebalances. The photo documentation allows us to:
- Verify consistent product use over the full treatment period
- Track your progress throughout the 90-day cycle
- Ensure the product has had adequate time to work systemically
- Maintain the integrity of our guarantee for genuine customers
How to Initiate a Return:
- Email skincare@mansense.co with:
Your order number
Photos from Month 0, Month 1, Month 2, and Month 3
Brief description of your experience - Receive return authorization and shipping instructions within 24-48 hours
- Ship product back within 14 days of authorization (if requested)
- Refund processed within 5-7 business days of approval
What We Refund:
Full product price for bottles purchased
Original shipping costs if product arrived defective or damaged
What We Don't Refund:
Return shipping costs (customer responsibility)
Orders placed through third-party retailers or marketplaces
Damaged or Defective Products:
If your product arrives damaged or defective, contact us immediately at skincare@mansense.co with photos. We'll send a replacement at no charge—no need to return the damaged item.
Order Issues:
Wrong item received: Full refund or free replacement
Missing items: We'll ship missing products immediately at no cost
Package lost in transit: Full refund or free replacement once carrier confirms loss