Returns & Refunds
90-Day Money-Back Guarantee
We stand behind our product's ability to deliver real results. If you're not satisfied after 90 days of consistent use, we'll refund your money—no questions asked.
Eligibility Requirements:
- Product must be purchased directly from mansense.co
- Return initiated within 100 days of your first purchase date
- REQUIRED: Photo documentation showing:
Month 0 (before starting)
Month 1 (after 30 days of use)
Month 2 (after 60 days of use)
Month 3 (after 90 days of use) - REQUIRED: Return all 3 empty pouches from your 90-day supply
- Consistent daily use (2 capsules per day) for the full 90-day period
- Please save all empty pouches - do not dispose of them
Why We Require Photo Documentation & Empty Pouches:
Our formula works by addressing the internal, hormonal root cause of acne. Visible results typically manifest between 30-90 days as your body rebalances. The photo documentation and empty pouches allow us to:
- Verify consistent product use over the full treatment period
- Track your progress throughout the 90-day cycle
- Ensure the product has had adequate time to work systemically
- Maintain the integrity of our guarantee for genuine customers
- Prevent unauthorized resale
How to Initiate a Return:
- Email skincare@mansense.co within 10 days of completing your 90-day course with:
Your order number
Photos from Month 0, Month 1, Month 2, and Month 3
Brief description of your experience - Receive return authorization and free shipping label within 24-48 hours
- Ship back all 3 empty pouches using the provided label
- Refund processed within 5-7 business days once we receive your return
What We Refund:
- Full product price for all bottles purchased during the 90-day period
- We'll cover return postage with a free shipping label and deduct a small $8 processing fee
What We Don't Refund:
- The $8 processing fee
- Orders placed through third-party retailers or marketplaces
- Claims where empty pouches are not returned
Damaged or Defective Products:
If your product arrives damaged or defective, contact us immediately at skincare@mansense.co with photos. We'll send a replacement at no charge—no need to return the damaged item.
Order Issues:
- Wrong item received: Full refund or free replacement
- Missing items: We'll ship missing products immediately at no cost
- Package lost in transit: Full refund or free replacement once carrier confirms loss
Important Note:
This guarantee is offered in good faith by MANSENSE and may be updated at any time. It doesn't affect your statutory rights.